FAQs
Our Products
Do you send samples?
Yes we do! You can order as many samples as you wish, you will only pay for the delivery costs, Please note we get a huge amount of sample requests per day so please allow upto 5-7 days to receive your Samples
Where are your tiles made?
Tile production is truly global market, due to this we have products from all over Europe and beyond. Most of our ranges are manufactured in Italy, we also bring in ranges from Spain and beyond. Our sandstone paving is manufactured in India.
Do your tiles need sealing?
Most of our wall and floor tiles do not need to be sealed. However, sealing exterior sandstone paving is a personal preference.
Can your products be used on commercial, industrial projects?
Yes all of our ranges can be used on commercial projects, we currently sell to multiple large construction companies that know and trust the quality of products from Melton Stone. If you require any further information on commercial ranges please email sales@meltonstone.co.uk
How to Order
How can I place my order?
We take great pride in how easy it is using for fast, secure website. Unlike other companies it is quick and easy purchasing from Melton Stone.
Simply just enter how many m2 you require and the our calculator will tell you how many boxes you need… add to basket and follow the payment details.
Can I order per m2?
We know all homeowners, contractors, builders and architects measure things in m2! That’s why we have created our quick calculator to add the m2 that you require.
How much extra should I order?
As with all tiles and paving projects, we recommended taking the time to measure your area properly. Most customers order an additional 10% for cuts, damages on site and breakage wastage.
How do I pay for my order?
We accept all card payments. Pay safely and securely online with Visa, Mastercard or AMEX.
If you would like a to pay on Pro Forma Invoice please email sales@meltonstone.co.uk and we can send you one to make a BACS transaction.
Can you send me a quote?
Yes we appreciate people want to gather multiple quotes. If so please email the team at sales@meltonstone.co.uk requesting a quote of the products you require.
Damages and Returns
What is your returns policy?
We offer a full 7 days returns policy. If you wish to return yours goods please contact us at sales@meltonstone.co.uk Please note unfortunately we cannot accept returns on left over tiles.
What happens if my order arrives damaged?
We take great pride in checking each and every package before it leaves for delivery. However, on rare occasions damages do happen in transit.
If this is the case due to insurance policy you must complete our damages form.
Delivery
Where do you deliver to?
We deliver nationwide.
How much does delivery cost?
Delivery is calculated at checkout through the weight of your order and your postcode.
Can I click and collect?
Yes you can click and collect. At checkout please click – Collect from Melton Stone. We will then pick and prepare your goods and you can collect at your leisure.
Prices
Do you offer trade prices?
Are you in the trade? Simply email over all of your company details to our sales team sales@meltonstone.co.uk and we can set you up a trade account.
Why are your prices so competitive?
Here at Melton Stone we want you to have access to the finest tiles available at competitive prices. We believe that everyone should have some affordable luxury in their homes. We take pride in our customers showcasing our products in their homes all across the UK.
Do your prices include VAT?
We don’t like to confuse you with hidden costs and jargon. All of our are clear and simple for everyone to see. VAT is included on all prices you see online. For business users and trade sales please note upon ordering you will receive a full VAT receipt via email as soon as you make payment.
Do you do large bulk order discount?
As you will already know our tiles are extremely competitive, however as with any business if you do require a large volume bulk load please email sales@meltonstone.co.uk and we can quote you accordingly.
